Anti-Social Behaviour – Lewisham Minimum Standards of Response
The Safer Lewisham Partnership (SLP) recognise that anti-social behaviour is a serious problem which affects the quality of life of individuals, families and communities across the borough. The SLP and its partners are committed to tackling anti-social behaviour in Lewisham and in doing so will ensure that the full range of criminal and civil powers, along with support and intervention mechanisms are utilised to take an uncompromising stand against perpetrators. The SLP wants to ensure that all residents and visitors to Lewisham feel safe, secure and supported at all times.
These minimum standards for the London Borough of Lewisham sets out how the Safer Lewisham Partnership will assist you if you have experienced incidents of anti-social behaviour by detailing what they intend to do and how and where and when they will do it .
The Safer Lewisham Partnership pledge to the community is to offer a service which will:
- Treat all victims and witnesses fairly with dignity and respect, with all instances of anti-social behaviour taken seriously and applying a multi agency problem-solving solution where appropriate.
- Share any reports of anti-social behaviour (amongst the relevant agencies such as the Council, Police and Housing Providers where appropriate). Those requiring an immediate response will be forwarded to the Police without delay.
- Fully support victims and witnesses who suffer an identified series of anti-social behaviour incidents and keep them informed of agencies progress and their actions if the victim requires it. All appropriate services and support will be made known to the victim.
- Encourage all agencies to share relevant anti-social behaviour information and intelligence to identify location hotspots, known perpetrators and affected parties and respond purposefully and speedily to such intelligence.
What The Safer Lewisham Partners will do. (Local Authority, Police and Housing Associations)
· Contact all victims of ASB within 24 hours (Monday–Friday) about the incident.
· Work with residents and other agencies to reduce anti-social behavior and target problem areas.
· Agree appropriate actions with residents they are working with. This could include legal action and / or support from another agency.
· Ensure that victims of ASB are made aware of the support service provided by the Lewisham ASB Victims Champion.
· Ensure that victims of ASB have the knowledge and support to use their right of complaint to the Safer Lewisham Partnership when agencies have failed to act to curb an ongoing series of anti-social behaviour. We will ensure that all agencies share information on these complaints to ensure that they are dealt with in a timely manner.
· Ensure that residents are aware of the one number to report ASB incidents in Lewisham (non-emergency).
· Protect the identity of any persons who wish to remain anonymous.
· Keep victims and witnesses informed of any developments they are taking by arranging a meeting, or contacting them by telephone or letter.
· Inform residents of actions taken in the community to reduce anti-social behavior, when legally able to do so. This could include leafleting areas, newsletters, or personal contact
· Visit local schools on request or, as a result of incidents, to promote respect and acceptable behaviour.
Under the Policing Pledge we will:
· Ensure that Safer Neighbourhood Teams and other police patrols are visible and on each patch at times when they will be most effective and when residents tell us they are most needed. We will ensure these teams are not taken away from neighbourhood business more than is absolutely necessary. They will spend at least 80% of their time visibly working in their neighbourhood, tackling residents priorities.
· Provide residents with information so they know who their dedicated Safer Neighbourhood Team is, where they are based, how to contact them and how to work with them.
· Respond to calls for help where there is an immediate threat to life or serious risk of injury or damage to property, as quickly as possible and certainly within 12 minutes. When it is not an emergency but the victim or witness is vulnerable we aim to attend within 60 minutes
· Aim to answer any 999 emergency call within 10 seconds and non-emergency using our 0300 123 1212 number within 30 seconds
· Attend, within 1 hour, any incident where the call for help requires prompt police attendance but doesn’t justify an immediate response
· Otherwise, if it is still appropriate for us to attend we will make an appointment at
a time agreed with you and within 48 hours. In addition, some crimes can be
reported by you over the telephone or by visiting a police station.
· Investigate incidents thoroughly and update residents with progress at a convenient time and in an agreed way
· Arrange regular public meetings to agree residents priorities at least once a month, giving residents a chance to meet their local team with other members of the community. These will include opportunities such as surgeries and street briefings which will be arranged to meet local needs and requirements.
As a partnership we want to deliver the best service we can for you. If we fail to meet the standards we have set we will always explain why it wasn’t possible to do so on that occasion.
Chair of the Safer Lewisham Partnership (CDRP)